SUMMARY/OBJECTIVE:
The Director of Behavioral Health -ADK Region will work collaboratively with the Director of Behavioral Health -Seaway Valley Region in the delivery of Behavioral Health services for the North Country Region. The Director will have responsibility for the overall administration and operations of the Behavioral Health Division within Franklin County and any additional service offerings launched in the 518 area code.
With a distinct focus on employee engagement, quality of service delivery, profitability, and regulatory compliance of all clinic-based services and urgent cares as well as satellites within the ADK Region, the Director serves as a key member of the Operations management team. Collaborating on organizational business issues, communicating appropriate messages, and supporting and driving corporate initiatives is essential. The Director oversees all activities of the ADK Behavioral Health programs, providing leadership and direction, and acting as a positive role model. Additional focus includes clinical and programmatic oversight while prioritizing billing/reimbursement, staffing, certification, program development, budgeting, community networking, and special projects, as assigned. Through collaboration with physician leadership and administration, the Director will drive the development and execution of short- and long-term business plans and strategic goals for the Division.
Essential Functions (Job Duties)
The Director of Behavioral Health will focus on the following job duties:

• Executes business plans by assigning accountability to appropriate staff and/or providers, monitoring progress, making appropriate adjustments, and finding solutions to obstacles;
• Continuously identifies ways to increase profitability-recommends and implements cost-effective strategies for department;
• Continuously identifies and implements ways to maximize efficiency, productivity, and resource allocation;
• Responds promptly and effectively to client and provider concerns;
• Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service;
• Analyzes data reports and acts on significant trends affecting overall effectiveness of the department;
• Finds opportunities to grow the business through increased referrals, new or increased services, regional expansion, or other revenue enhancing activities;
• Drives improvement efforts through effective staff and provider involvement, project management, and communication;
• Implements changes and keeps staff and providers up to date with clear and concise communications;
• Develops, implements and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations;
• Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions;
• Provides business justification for new and replacement positions and strives to hire and retain and highest quality staff;
• Ensures excellent customer service levels as measures by patient, staff, and provider satisfaction surveys;
• Ensures timely submission of reports, performance reviews, accounts payable documentation and other materials required to support effective department operations;
• Participates in inter-departmental meetings and serves as liaison to outside organizations; and
• Oversees and works with the management team to ensure the provision of high quality individual/family centered care and programming that is fiscally sound and outcomes driven.

COMPETENCIES

1. Ability to reorganize or redirect workflow in a timely manner to optimize resources in a fast-paced environment.
2. Strong focus on customer service with the ability to address concerns in a timely manner.
3. Skilled in networking and capable of building collaboration within large stakeholder groups.
4. Proficiency in computer software applications.
5. Excellent verbal/written communication, public speaking and presentation skills.
6. Strong analytical and problem-solving skills, with strong financial acumen. High attention to detail, accuracy, and follow through.
7. Ability to promote a team atmosphere of trust and professionalism with strong human resource management skills.
8. Ability to show strong personal initiative and take ownership over work results.
9. Understands the business and responds to all related issues, concerns, and problems with agility and resilience.
10. Ability to master and enforce program regulations.

Position Type/Expected Hours of Work
This is a full-time position.
Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.
Travel will be as needed between different locations to successfully execute job duties. Travel may be up to 50% of job time.

Required Education and Experience:

1. This role requires a bachelors degree in health and human services, social work/mental health, public health or related field with 6 years of experience, 3 of which is in a supervisory capacity. Masters degree is preferred.
2. Experience with OMH, OASAS, OPWDD, and DOH regulations and programs is required.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.